Refund policy
Return and Refund Policy
At Bubble. Lab, we are committed to providing you with high-quality cosmetics that enhance your beauty and well-being. While we do not accept returns due to the nature of cosmetic products, we stand behind the quality of our items. Our Return and Refund Policy is designed to ensure your satisfaction.
Refund Eligibility
We process refunds only in the following circumstances:
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Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team at bubblelhandmade@gmail.com within 30 days of receiving your order. To expedite the process, please provide clear photos or videos of the damaged or defective item along with your order details. We will investigate the issue and, if necessary, initiate a refund.
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Incorrect Item Shipped: In the rare event that you receive an incorrect item in your order, please notify us within 30 days of receiving the product. We will arrange for the correct item to be sent to you or process a refund, depending on your preference.
Refund Process
Once we have reviewed and approved your request for a refund, we will process it within 5 business days. The refund will be issued to your original payment method.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can accommodate your cancellation request if your order has not yet been processed or shipped.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy or the products you have received, please do not hesitate to contact our customer service team at bubblelhandmade@gmail.com. We are here to assist you and ensure your experience with Bubble. Lab is exceptional.
Thank you for choosing Bubble. Lab for your cosmetic needs. Your satisfaction is our priority, and we appreciate your trust in our products and services.